Return Policy

English

If a Buyer requests an exchange but no replacement is available, the exchange request becomes a return request and is automatically approved.

Return Terms

• Domestic Sellers: Must accept the exchange request and send the replacement within 5 days.
• International Sellers: Must collect the returned item within 10 days and hand over the replacement to the courier.
• If No Replacement is Available: The request is processed as a return, and the Seller must comply with return procedures.

Costs

The Seller bears all shipping and courier costs related to the return or exchange.

Return Facilitation

The Dorj App and Dorjonline website assist in coordinating the logistics of return processes.