Cancellation Policy

At Dorj, we understand that plans may change. This Cancellation Policy outlines the conditions under which orders may be cancelled by the Buyer or the Seller, along with their respective obligations.

1. Order Cancellation by Buyer

• Buyers may request to cancel an order before shipment, via the platform’s cancellation feature or through customer support.
• If the Seller has not yet processed or shipped the order, the cancellation will be accepted with no charges.
• If the order has already been shipped, the Buyer must follow the Exchange and Refund Policy procedures.

2. Order Cancellation by Seller

• Sellers may cancel orders under exceptional circumstances (e.g., out of stock, pricing error, or suspected fraud).
• The Seller must immediately notify Dorj, and the Buyer will be informed without undue delay.
• Repeated or unjustified cancellations by a Seller may result in penalties, including suspension of the seller’s account.

3. Refunds on Cancelled Orders

• If the order is cancelled before shipment and payment has already been processed, Dorj will initiate a full refund within 30 working days.
• Refund processing time may vary depending on the payment method and financial institution involved.

4. Non-Cancellable Items

Some items (e.g., perishable goods, custom-made products, or digital downloads) may not be eligible for cancellation after confirmation. These exceptions will be clearly stated in the product listing.